Privacy Policy

This Privacy Policy explains how DIRE MONEY TRANSMITTER LLC, operating the Veltrum platform at veltrum.co.com, collects, uses, shares, and protects information about you. It also explains your rights regarding that information. We have written this in plain language to make it as clear as possible.

Who this policy applies to

This policy applies to anyone who visits the Veltrum website, creates an account on the platform, or contacts us with an inquiry. It covers information collected through the website and through the account and trading services we provide.

By using the Veltrum platform, you acknowledge the practices described in this policy. If you have questions about any part of it, contact us at info@veltrum.co.com.

What information we collect

We collect different types of information depending on how you interact with Veltrum.

Information you provide directly

When you create an account, we collect your name, email address, date of birth, residential address, and government-issued identification documents. This information is required by federal law as part of our Know Your Customer (KYC) obligations under the Bank Secrecy Act. We also collect any information you submit through contact forms or when communicating with our team.

Information collected automatically

When you visit our website, our servers collect standard log data including your IP address, browser type, operating system, referring URL, and pages visited. We use cookies and similar technologies to support website functionality and to understand how visitors use the site. See our Cookie Policy for more detail on this.

Transaction information

When you use the trading platform, we collect records of transactions including the asset, amount, timestamp, and associated wallet addresses. This information is retained as required by federal recordkeeping rules under the Bank Secrecy Act.

Why we collect and use your information

We use the information we collect for specific, defined purposes:

To verify your identity and comply with federal KYC requirements. To process transactions and maintain account records. To communicate with you about your account or inquiries you have submitted. To detect and prevent fraud, money laundering, and other financial crimes, as required by our compliance obligations. To improve the website and platform experience based on how users interact with them. To fulfill legal obligations including tax reporting, suspicious activity reporting under the Bank Secrecy Act, and responses to lawful government requests.

We do not use your information for advertising profiling or sell it to third-party marketers.

Legal basis for processing

Under applicable US law, our collection and use of personal information is grounded in the following bases: legal obligation (compliance with the Bank Secrecy Act, FinCEN regulations, and applicable state money transmission laws), performance of a contract with you as a platform user, and our legitimate interest in maintaining a secure, functional, and compliant platform. Where we rely on consent, such as for non-essential cookies, you may withdraw that consent at any time.

How we share your information

We do not sell personal information. We share information only in the following circumstances:

With service providers who support our operations, such as identity verification services, payment processors, and technology infrastructure providers. These providers are contractually required to protect your information and use it only for the services they provide to us. With government authorities and law enforcement when required by law, including FinCEN, the IRS, and other agencies with jurisdiction over our activities. With professional advisors such as attorneys and accountants under confidentiality obligations. In connection with a merger, acquisition, or sale of assets, in which case users will be notified of any change in data controller.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal requirements. Federal law requires us to retain certain transaction records and customer identification information for a minimum of five years after the account is closed or the transaction occurs. After the applicable retention period, information is securely deleted or anonymized.

Security measures

We implement technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption of data in transit and at rest, access controls limiting who can view sensitive information, and regular review of security practices. No system is completely immune to risk, and we cannot guarantee absolute security. We will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

Your rights

Depending on your state of residence, you may have certain rights regarding your personal information. These may include the right to know what information we hold about you, the right to request correction of inaccurate information, the right to request deletion of information (subject to our legal retention obligations), and the right to opt out of certain uses of your information. California residents have rights under the California Consumer Privacy Act (CCPA). Other states have enacted similar privacy laws. To exercise any of these rights, contact us at info@veltrum.co.com. We will respond within the timeframe required by applicable law.

Children's privacy

The Veltrum platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly. If you believe a minor has provided us with personal information, contact us at info@veltrum.co.com.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the date at the top of this policy and, where appropriate, notify users through the platform or by email. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact for privacy matters

For questions, requests, or concerns about this Privacy Policy or how your information is handled, contact DIRE MONEY TRANSMITTER LLC at:

Email: info@veltrum.co.com
Phone: +1 (612) 701-5063
Address: 4826 Chicago Ave, Minneapolis, MN 55417